Syndigo Customer Domain MDM

Harness your customer information to create a unified customer experience, regardless of channel or platform. It’s your brand’s investment in making your customers happier with intelligent data, so you can make every conversation count.

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Customer Domain MDM

Deliver superior customer experiences with 360-degree insights right where you want them.

Customer MDM: 360-degree view of customer

Unify data.
Activate personalized experiences.

Customer Graphs: Automated orchestration

Define user intent.
Craft the experience.

Customer Insights: Contextual Recommendations

Useful data.
Intelligent insights.

App Marketplace: Unlimited growth

Extend and customize.
In present and future.

Customer MDM: 360-degree view of customer

Manage data and handle customer insights with a flexible system architecture that results in a single view of the entities you’re interested in through a single source.

Create and collect customer identities from multiple sources and stitch them together with AI-powered Match and Merge algorithms, to identify and remove duplicate records. Build a persistent customer profile.

Standardize data management process and improve data quality with validation from external sources that impact your actions on CX, retention, and revenue growth.

Govern golden records of data with business KPIs, intelligent automation, and workflows.

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Customer Graphs: Automated orchestration

Connect your customer experience data to uncover trends, drive quality engagement, and optimize performance.

Customer Hierarchies enable you to view customer details and hierarchical relationships as well as access transactional pages to take action.

Householding or grouping customers together into “decision units” enables you to capture sentiment and run targeted campaigns or pitch relatable service offerings to the same household members.

Journey Mapping creates visual maps of a customer’s relationship with your brand or product over time and across different channels so you can deliver the outcomes your customer desires.

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Customer Insights: Contextual Recommendations

Scale faster to personalize and customize your offerings at the speed of commerce, predict next-best-actions that guide customers to their desired outcomes while enabling your team members to perform their best.

Contextualize and hyper-personalize your product data based on customer journey maps.

Recommendation tools help you understand your customers automate any action and create the best possible experience for them.

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App Marketplace: Unlimited growth

Future-proof your business by leveraging the Syndigo App Marketplace or by building your own Apps to grow, scale, and customize to get more value from your investment.

Apps to create a more unified customer experience for those interacting with your brand.

Provide trusted, accurate, and complete data to all your selling channels and enterprise systems.

Leverage public and private data services to radically improve product content.

Drive hyper-personalization, discover relationships and insights, and understand and know your customer better to increase customer experience.

Improve customer data quality with industry sources and increase regulatory compliance.

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Benefits of Customer Domain MDM

Marketing

Create successful campaigns by targeting contacts on a more personal and relevant level.

Sales

Create offers and promotions based on historical engagement for greater predictability of results.

Service

Improve customer experience by reducing the time your service teams spend resolving issues.

Join the largest, global two-sided network of brands + recipients

Syndigo can help you plug in, orchestrate the right ecosystem for your business, and deliver better customer experiences. Where others are niche and narrow, we deliver the only solution that realizes the entirety of ‘end-to-end’ and omnichannel capabilities, with compelling results.

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12,000+

Global Brands And Manufacturers

1,750+

Global Recipients Connections

1M

Daily data
Quality Checks

330M+

Assets
Published

Alex Ives, Director of Enterprise Systems at Boden

Selecting Syndigo with its future proof PIM, eliminated the risk of a disruptive and costly upgrade later.

Alex Ives, Director of Enterprise Systems at Boden

Syndigo’s PIM/DAM and MDM systems support our 200K products, 500 suppliers, and 100 users workflow in an omnichannel environment and integrated architecture.

Syndigo Customer Domain MDM

Customer Domain MDM

Customer MDM: 360-degree view of customer

Customer Graphs: Automated orchestration

Customer Insights: Contextual Recommendations

App Marketplace: Unlimited growth

Customer MDM: 360-degree view of customer

Create

Standardize

Govern

Customer Graphs: Automated orchestration

Customer Hierarchies

Householding

Journey Mapping

Customer Insights: Contextual Recommendations

Contextualize

Recommend

App Marketplace: Unlimited growth

Product Experiences

Connectors

Content Services

Customer Intelligence

Data Quality

Benefits of Customer Domain MDM

Marketing

Sales

Service

Join the largest, global two-sided network of brands + recipients

12,000+

1,750+

1M

330M+

Featured Resources

What is Product Information Management (PIM)?

The Ultimate Guide to Digital Shelf Analytics

Complex Data Drives Everything